Integrated Ticketing System in Cloud Website Hosting
Our cloud website hosting packages come with an integrated trouble ticket system, which is an indivisible part of our in-house built Hepsia hosting Control Panel. In stark contrast to other similar tools, Hepsia will enable you to manage everything associated with the hosting service itself in the very same location – payments, website files, e-mails, trouble tickets, etc., eliminating the necessity to sign in and out of different admin dashboards. If you’ve got any pre-sales or technical questions or any problems, you can submit a ticket with several clicks of the mouse without having to sign out of your Control Panel. During the process, you can pick a category and our system will present you with a variety of informative articles, which will supply you with more info and which may help you fix any particular problem before you actually post a ticket. We guarantee a response time of maximum 1 hour, even if it’s a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which comes with all our semi-dedicated hosting, was developed with one idea in mind – that you should be able to manage everything related to your account from one location and the support tickets are not an exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, in case you’ve got an inquiry or encounter a challenge, you can contact our customer service technicians right away without the need to log into some other admin dashboard. You can look through your website files or check different account settings whilst opening a new ticket or reading the answer to an older one. In case you’ve got a lot of tickets and you would like to track down a particular one, you can make use of the intelligent search box, which is available in the Help section of the Hepsia Control Panel. We will make sure you obtain an answer in less than one hour irrespective of the essence of your question or problem.