A ticketing system is the most common correspondence medium that web hosting companies offer to their clients. It’s usually part of the billing account and is the best way to solve an issue that requires a certain period of time to investigate or that needs to be forwarded to an admin. In this way, all comments supplied by either side will be stored in the very same place in case somebody else wants to work on the given problem and the info in the ticket will be available to all parties. The disadvantage of using a ticketing system with most web hosting platforms is that it’s not included in the web hosting Control Panel, which goes to say that you’ll have to sign in and out of no less than two accounts in order to complete some task or to reach the company’s customer service staff. In case you’d like to manage a number of domain names and each one is hosted in its very own account, you’ll need to use even more accounts at the same time. Besides, it could take a substantial amount of time for the hosting provider to process your ticket request.

Integrated Ticketing System in Cloud Website Hosting

Our cloud website hosting packages come with an integrated trouble ticket system, which is an indivisible part of our in-house built Hepsia hosting Control Panel. In stark contrast to other similar tools, Hepsia will enable you to manage everything associated with the hosting service itself in the very same location – payments, website files, e-mails, trouble tickets, etc., eliminating the necessity to sign in and out of different admin dashboards. If you’ve got any pre-sales or technical questions or any problems, you can submit a ticket with several clicks of the mouse without having to sign out of your Control Panel. During the process, you can pick a category and our system will present you with a variety of informative articles, which will supply you with more info and which may help you fix any particular problem before you actually post a ticket. We guarantee a response time of maximum 1 hour, even if it’s a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which comes with all our semi-dedicated hosting, was developed with one idea in mind – that you should be able to manage everything related to your account from one location and the support tickets are not an exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, in case you’ve got an inquiry or encounter a challenge, you can contact our customer service technicians right away without the need to log into some other admin dashboard. You can look through your website files or check different account settings whilst opening a new ticket or reading the answer to an older one. In case you’ve got a lot of tickets and you would like to track down a particular one, you can make use of the intelligent search box, which is available in the Help section of the Hepsia Control Panel. We will make sure you obtain an answer in less than one hour irrespective of the essence of your question or problem.