A live chat is a real-time way of communication between a website hosting supplier's support crew and its customers. It is a very efficient way to get some information about the hosting services or have some problem resolved as you're speaking with a live representative. The advantages of using a live chat service rather than calling or opening a ticket are the smaller possibility of mistakes any time you exchange information such as usernames or domain names, the quicker response time as the communication is live plus the fact that you don't have to stay on the chat all the time - you are able to do something else while the representative investigates the issue in question. What's more, you will be able to join a live chat room from any computer that is connected to the Internet, avoiding the telephone fees that you will need to pay in case you are calling to another country.

Live Chat Support in Cloud Website Hosting

As part of the support services that we offer for our cloud website hosting packages, we have live chat support that is available 24x7, even on holidays. You can contact us regardless if you already own an account or not, considering that we will help you with all sorts of things, ranging from providing you with common information about our solutions if you are not a customer yet and you're thinking about obtaining one of our packages, to helping you with setting up an e-mail account in an e-mail client. A part of the problems are more technical and time-consuming, and you will need to employ the ticketing system that is incorporated into our Hepsia hosting Control Panel, but we can save you precious time and assist you in real time on the live chat for a lot of things.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we provide is available every single day, even on holidays and weekends. It's one of the best ways to find out more details about our semi-dedicated hosting if you don't have an account yet or to have a problem resolved in case you're a customer and our customer support representatives will help you quickly regardless of the time of the day you join our chat. In case you're unsure which plan is better for your websites, if you need advice whether you should order a specific upgrade and how to obtain it or in case you've got problems installing an email account on your PC, you can contact us and we will provide you with the needed details promptly. Our live chat is accessible even after our phone lines go off for the day, therefore when you have an account with us, you can be certain that you will always find instant assistance with any kind of question or problem that pops up.