If you’ve got a website, a problem can always occur and it does not necessarily have to be associated with the web hosting service itself. For instance, something could go wrong when you update an Internet application or some important content can be edited or deleted unintentionally. Whatever the nature of the problem is, you’ll have to get in touch with the client care staff and ask them to restore a backup or to assist you in troubleshooting the problem that you’re experiencing. How fast they’ll do this will predetermine how much time your sites will be unreachable. For specific sites such as social networking sites or e-commerce portals, a prolonged outage interval can too often mean lost clients and cash. Having said that, it’s of high importance that you use the services of a web hosting company that offers not only a very good technical support service, but also a well-timed one.

One-Hour Response Guarantee in Cloud Website Hosting

In case you are using any of our cloud website hosting packages and you’ve got an enquiry or confront some problem, you can get in touch with us 24/7 by opening a technical support ticket or by writing an e-mail and we promise that you’ll get a response in less than an hour. In case the issue can be solved, we’ll do it before we reply to you, while if there is something that you have to do on your end, we will supply you with all the necessary information – what settings to check, what workable solutions to try out, and so on. Typically, you’ll obtain a reply within maximum 30 minutes, which means that waiting for hours and hours on end or even for more than 1 day to get assistance is something inconceivable. Our 60-minute reply time guarantee applies to any inquiry that you may have – technical, billing or general.

One-Hour Response Guarantee in Semi-dedicated Hosting

We promise that if you post a helpdesk ticket via your web hosting Control Panel or write an email associated with your semi-dedicated server, you will obtain a response within maximum sixty minutes. You can touch base with us whenever you wish in regard to general, technical or billing matters and given that we are available to you 24/7/365, you’ll always obtain assistance in a well-timed fashion. Depending on the particular question or issue, we’ll provide you with more information, resolve the obstacle if it’s been caused by something that is within our reach or advise you on what actions to take in case you have to change a specific setting for a web application that we do not have access to. You can just forget about waiting for a whole day for each reply. In fact, in the majority of cases we reply to tickets and emails within no more than twenty to twenty five minutes.