Phone Support in Cloud Website Hosting
All our cloud website hosting packages come with telephone support fourteen hours a day even on official holidays, so that if you do not have an account yet, you can give us a call and find out more about our solutions or whether we'll meet the system requirements for your websites. For your convenience, we have local phone lines in the United States, Great Britain and Australia, so you're able to contact the phone number that is nearer to you. If you're a current customer, we can assist you in a timely manner with all the general and billing issues as well as with a number of technical matters so as to save you time and efforts - we acknowledge the fact that often it's much easier talk to a live person so as to get things done promptly. Of course, some issues simply cannot be taken care of on the telephone, so if this is the case you will be able to take advantage of our ticketing system.
Phone Support in Semi-dedicated Hosting
The support services forall the semi-dedicated server packages that we provide include real-time phone support for fourteen hours daily. In case you wonder which plan is suitable for your web sites, you want to learn more about the plan's features or you're looking for any other kind of info about our services, you will be able to call any of the local numbers which we have in the U.S.A., Great Britain and Australia and our customer support agents will assist you. If you already own an account, you are able to get in touch with us about sales and general matters, although we're usually able to help with a multitude of technical issues as well. For strictly technical problems you'll have to use our integrated ticketing system where the correspondence between you and our technical support crew will be in 1 place, which is the best option when the issue requires additional time to be dealt with or it needs to be escalated to our system administrators.