Tech Support Channels
A 60–Minute Support Ticket Response Guarantee
Each assistance request you send to us will be responded to within maximum sixty minutes. If for any reason whatsoever your trouble ticket or email calls for further assistance from a server admin, we will timely forward it and leave a comment to notify you that your case is being worked on. If you order the Admin Services package, all of the server administration services included there will be completed at a time that suits you.
An Outstanding Customer Service
- We’ll be at your disposal round–the–clock to answer any inquiries that you may have with regard to our Web Site Control Panel and any of the applications that we have pre–installed on your behalf on the server. In case you also require support handling server administration tasks, you can check out our Admin Services package, which includes data backup hard drive space, Operating System updates on a weekly basis, server monitoring and rebooting services, plus problem troubleshooting and installation procedures.
A User–Friendly Help Section
We have provided the Web Site Control Panel with an extensive knowledge base, which offers exhaustive explanations of all its features and functions. Plus, we have created exhaustive video tutorials that will further demonstrate to you how to carry out a given task or solve a typically experienced problem. All the help articles and the video tutorials are easily reachable from each section of the Web Site Control Panel through the Help and Videos buttons in the upper right corner.